As an agency proprietor for over a years, I count on software and automation to simplify operations and supply results. So when GoHighLevel emerged on the scene few years back, it definitely caught my interest GoHighLevel Tech Support.
The idea was attractive– an all-in-one client monitoring system with marketing, sales, and service tools incorporated with each other. As a business owner always seeking to streamline and scale my service, it looked like a desire happened theoretically. That would not want a single service that does it all?
However in this in-depth GoHighLevel testimonial, I’ll take you inside my devastating trip of attempting (and failing) to switch to this prominent brand-new software program. You’ll discover:
If you’re thinking about whether GoHighLevel is right for your own service requirements, with any luck you can gain from my agonizing mistakes and blew up assumptions.
Looter: I do NOT suggest GoHighLevel. If you require a CRM, start with this list of best CRMs rather. I utilize Keap.
Some GoHighLevel Alternatives
If you’re trying to find a sales, marketing, and project management choice to GoHighLevel, then here are a few we recommend.
Backstory: Why I Thought About Changing from Keap
To understand what attracted me to GoHighLevel in the first place, you require context about my previous configuration. For over 5 years I had actually been happily relying upon Keap (formerly Infusionsoft) to meet all my client monitoring and automation demands.
I found Keap user-friendly to make use of and it took care of every little thing I required– CRM, e-mail marketing, sales funnels, subscription websites, and customer support.
Keap’s CRM and sales and marketing automation are designed to assist local business keep their clients while including new ones easily. Automate follow-ups with e-mails and texts, making certain leads and clients obtain the ideal messages at the right time. Use web site and social media types to enhance lead follow-up, and handle your development with very easy visit organizing and lead tracking. Boost sales with automated quoting, invoicing, and payment handling, liberating your time. With Keap, small businesses can save 10 hours per week and boost revenue by 39%. Start with a 14-day free trial, no charge card required.
Why we like Keap
Keap provides a detailed client partnership monitoring (CRM) and marketing automation option tailored for small companies and business owners. We value Keap’s concentrate on streamlining sales procedures and supporting customer partnerships through powerful automation devices. The system’s all-in-one strategy integrates CRM, e-mail marketing, invoicing, and job management, making it especially eye-catching for organizations looking to settle their technology pile.
For the most part, it just functioned reliably with marginal fuss or maintenance required. My open and click-through prices were great (like 35% great). Automations ran efficiently with no problems.
So why in the world was I tempted to uproot my entire functional foundation from a system that worked to attempt something unverified and untested?
In hindsight I can confess I got attracted by the alarm call of “glossy object disorder”. You recognize the feeling: when everyone’s talking about a new tool that will reinvent your service … The lawn frequently looks greener on the other side, and I wondered whether GoHighLevel could lower rubbing factors that I ‘d learned to tolerate for many years with Keap.
I stood up to initially, however a couple of more aggravations led me to believe possibly it was time for an adjustment.
The Investment: Migrating My Company to GoHighLevel
Earlier this year I determined to start. I signed up for HighLevel’s Company plan at $297/month, investing considerably more than the $97/month starter cost.
This had not been a choice I ignored. I knew switching systems was mosting likely to require migrating all my Keap data and basically reconstructing my entire technology facilities from square one utilizing all of the GoHighLevel integrations available.
Below’s a summary of simply several of the effort needed:
- Manually exporting 20,000+ e-mail client records
- Recreating dozens of automations and workflows
- Relocating client accounts, notes, and task information to the brand-new CRM
- Reconfiguring my Stripe invoicing integration
- Setting up landing pages, promos, and sales funnels around once again
- Learning an entirely foreign UX and user interface layout
Done in, I spent around 30-40 laborious hours of configuration work transitioning everything over– and also handling shed performance throughout the switch.
However inevitably, it was a computed financial investment I wanted to make. I figured some temporary pain would settle with GoHighLevel offering a far better long-term solution for my organization, Dripify. Oh how wrong I was …
It only took me regarding a month of hands-on usage to recognize I had made a big blunder. The issues began accumulating rapidly, until it got to a factor I needed to cut my losses and change back to Keap completely.
Allow’s walk through the horrible issues I experienced.
Security Issues & Numerous Vermin
Offered GoHighLevel positioned itself as an all-in-one automation system, I took care to diligently recreate each and every single workflow from my old Keap account.
These included series for onboarding new e-mail subscribers, onboarding new customers, automating follow-ups for webinar registrations, sending out event suggestions, managing subscription expirations and a lot more.
Every little thing appeared to be functioning fine … up until all of a sudden it had not been. One morning, I woke up to find 171 completely irrelevant emails had actually been sent to users that should NOT have actually received them. This happened 3 days in a row, with a different set of 160 people daily.
I desperately tried fixing and restoring the automation from square one. But the trouble lingered.
When I frantically reached out to their support team, they slightly declared “server concerns” were at fault. However this explanation didn’t make any feeling, considering that the mistakes proceeded happening each early morning like clockwork unassociated to any downtime.
In my mind, this huge failure was completely inappropriate and simply didn’t help my organization. I have thousands of calls relying on my automated campaigns running efficiently.
So if GoHighLevel was going to be absolutely unreliable, just how could I hand over mission-critical workflows and sensitive client data to their modern technology?
The unintuitive interface just worsened these issues …
Discouraging UX
Originating from Keap where every little thing was smooth and intuitive, GoHighLevel’s learning contour really felt steep and complicated.
Straightforward tasks like editing workflows included excavating with menu systems that were all over the place. Secret setups were unexplainably spread in totally various areas. Relocating between functions felt disjointed or complex.
I’ll inform you what I suggest by talking about their funnel builder as an example. There were 3 separate setups panels to manage total, specific, and product arrangements. Yet for some insane factor, the links to access each of these core settings were spread out on opposite sides of the screen. What!?
As somebody that values clean, thoughtful layout, this seriously upset me.
It reinforced that GoHighLevel still felt like a work-in-progress instead of a polished product ready for prime-time usage. Their priorities appeared concentrated on cramming in every feature imaginable, with poor functionality as an afterthought.
And talking features, I quickly recognized the affordable price tag included pricey concessions …
Misleading Pricing GoHighLevel Tech Support
Among GoHighLevel’s largest selling points is the economical cost for access to many features. But I swiftly learned this low-cost base expense was deceptive.
They nickle-and-dimed users with occasional fees for core capability. All of a sudden my credit card statements had vague $10 costs from GoHighLevel here and there.
As it turned out, you obtain billed whenever you send out an e-mail via their servers. So for high volume customers, this added up to thousands of bucks in unexpected expenses.
In between these per-email charges and paying additional for deliverability add-ons like Mailgun, my “budget-friendly” GoHighLevel membership ended up costing substantially MORE than my Keap plan.
The reduced sticker price was appealing, but just not practical in practice. This bait-and-switch left a poor taste in my mouth.
Email Fees Suffered
The final dealbreaker was seeing my thoroughly supported e-mail open prices plunge almost over night after switching over to GoHighLevel.
Formerly, my target market involvement continually struck 35-40% open rates in Keap month after month. Once I migrated their documents over to GoHighLevel, performance tanked promptly to a pitiful 9% open rate.
No matter just how much I enhanced my sending techniques or tried every repairing technique, I can hardly nudge open rates back right into the teens– still a 50%+ decrease from my previous criteria GoHighLevel Tech Support.
Let me repeat: my exact same target market and emails all of a sudden had dreadful interaction. The only point I can believe that would certainly be triggering this was whatever was occurring behind the scenes at GoHighLevel. For an agency so based on e-mail marketing, this was a big deal.
In between the crippling deliverability issues, hidden fees, damaged features, and horrible interface, I had actually ultimately reached my restriction …
Why I Stop GoHighLevel after 37 Days
Simply 45 days after migrating my firm to GoHighLevel, I knew I had made a huge mistake. The disadvantages dramatically surpassed any advantages.
No software program is ideal, yet the sheer quantity of issues was past appropriate.
At the end of the day, software application comes down to trust. If I can not trust it to take care of essential functions properly or think a supplier has my benefits in mind, then it’s time to walk away– also after spending substantial time, cash, and initiative moving.
So I made the difficult phone call to turn around training course and return back to Keap totally just weeks after going done in on GoHighLevel. Allow’s explore what I gained from this fiasco.
Trick Takeaways: What I Picked up from My GoHighLevel Error
My time with HighLevel can be summarized as a costly ill fortune. But in knowledge, it showed me a few vital lessons:
- Stick to what jobs. Don’t disturb what’s functioning unless something is definitively much better across the board. Adjustment brings risk.
- Vet asserts extensively. Marketing buzz around brand-new software application usually covers bigger underlying problems. Deep due diligence is essential.
- Choose simplicity over features. Well-designed devices must make your job life less complicated, not more difficult and untidy.
- Transparency builds count on. Opaque pricing, unethical reseller terms, and finger-pointing to avert issues ruins trust.
- Look for impartial evaluations. Satisfied assistance evaluates mean less if extreme problems imply bad overall usability.
- Perfection is difficult. No single option can completely meet every distinct service need. Discover the least-bad fit.
- Development over revolution. Incremental enhancements usually outweigh risky wholesale reinvention of what already works penalty.
Basically, I discovered to be much more unconvinced of “as well great to be real” marketing insurance claims and less lured by the attraction of shiny brand-new items. The devices you make use of daily need to make depend on with openness and performance, not slick advertising.